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Patient Experience

Meaning

Patient experience is a comprehensive concept that encompasses the sum of all interactions a person has with the healthcare system, including the care delivery, the environment of care, and the quality of communication, spanning the entire continuum of their journey. This includes both the clinical aspects of diagnosis and treatment and the non-clinical elements such as administrative efficiency and emotional support. Optimizing the patient experience is paramount in chronic care, like hormonal health management, as it directly correlates with trust, satisfaction, and the willingness to adhere to complex, long-term treatment plans. A positive experience fosters a stronger therapeutic alliance between the patient and the clinical team.