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HIPAA Complaint Protocol

Meaning

A HIPAA Complaint Protocol is a formalized, systematic set of internal procedures adopted by healthcare organizations to meticulously manage and resolve any alleged violation of the federal Health Insurance Portability and Accountability Act’s (HIPAA) Privacy and Security Rules. This mandatory protocol dictates the precise steps for receiving, thoroughly investigating, formally documenting, and providing an appropriate response to patient complaints regarding the unauthorized use or disclosure of their Protected Health Information (PHI). Strict adherence to this protocol is legally required to safeguard patient rights and minimize institutional legal and financial risk.